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We really enjoyed listening to this interview with Gideon Hollander Co-Chief Executive Officer of Jacada, which provides contact center productivity solutions.
We really enjoyed listening to this interview with Gideon Hollander Co-Chief Executive Officer of Jacada, which provides contact center productivity solutions.
"You may have great knowledge and experience applying technology to a process, but you must still get to know their business – and this requires time and attention. And, a more careful focus on training can reduce ramp-up time and turnover. Finally, there is a real science to proper measurement – do not neglect it…"
Here is the link to the interview: http://businesstechnologynewshour.com/
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